Refund Policy

At comfortlayer.shop, we believe in providing a hassle-free and transparent shopping experience for all our valued customers. Your satisfaction is our top priority, and we understand that sometimes things may not go as planned. If you’re not completely satisfied with your purchase, we are here to help!

1. Eligibility for Refund

We offer a 14-day refund window from the date of delivery for most items, provided that the product is unused, in its original condition, and in the original packaging. Refunds can only be processed for products that meet these criteria.

2. Non-Refundable Items

Certain products, including but not limited to:

  • Perishable goods
  • Digital downloads
  • Customized or personalized items are non-refundable. Please check the product description before making a purchase to ensure that the item is eligible for a refund.

3. How to Request a Refund

To request a refund, simply follow these steps:

  • Contact our customer service team at [customer service phone number +447455267011] within 14 days of receiving your order.
  • Provide your order number and details of the issue you are facing with the product.
  • Our team will review your request and guide you through the return process, including instructions on how to send the product back to us.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrect. If the return is due to a company error, we will cover the return shipping costs. We recommend using a tracked shipping method for returns, as we cannot be held responsible for items lost in transit.

5. Processing Your Refund

Once we have received the returned item and inspected it, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that the refund may take additional time depending on your bank or payment provider.

6. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately at [customer service email/phone number] with photos of the damage. We will arrange for a replacement or full refund, including covering any return shipping costs.

7. Exchanges

If you would like to exchange an item, please follow the same procedure as a refund. Exchanges are subject to availability, and additional shipping fees may apply for the new item.

We hope this policy ensures a smooth and transparent experience when shopping with us. If you have any questions or need assistance, don’t hesitate to contact our customer service team at [customer service contact +447455267011

Thank you for choosing comfortlayer.shop.